General Returns Policy

You may return new, unopened items sold and fulfilled by Babypoo.com.au within 14 days of you delivery for a full refund. Items should be returned in their original product packaging.

Shipping Charges:

Your refund will be the equivalent of the purchase price shown on the website less a $5 flat shipping fee per item.
We'll pay all shipping costs and waive the above fee if the return is a result of our original error.

You should expect to receive your refund cheque within 2 weeks of your shipping day however in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (3 business days), the time it takes us to process your return once we receive it (2-3 business days), and the return postage of your cheque (3 business days).

If you would prefer to receive your refund more quickly via direct bank transfer, simply include with the returned products your bank’s BSB number, account number and the account name details for us to immediately complete the transfer.

We will notify you via e-mail once we have received and assessed your returned item.

If you received a faulty item:

Please send the item back to us and if it is indeed faulty, we will give you the option to receive an equivalent exchange or a full refund. Send us the receipt for your return shipping and we will pay this also.

Sorry, but you must understand that refunds cannot be given if:

You return your purchase after 14 days from the date you took delivery.
Any CD or DVD that has been opened/taken out of its plastic wrap OR if it is not originally wrapped in plastic (some lines aren’t), the original box seal is broken. (However if you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
Any item that has obvious signs of use.
Any item not returned in the condition it was received.